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Stellar Shearwater Customer Service and The Case for Redundancy

Discussion in 'Shearwater Research' started by azstinger11, Nov 14, 2019.

  1. azstinger11

    azstinger11 Barracuda

    # of Dives: 200 - 499
    Location: San Diego, CA
    257
    151
    43
    So got back from Bonaire a month and a half ago. While on the trip my Teric ended up malfunctioning in a very insidious fashion. It would display a depth shallower than my actual depth, and it got worse at depth (so in the shallows it would be accurate or within a foot but at 100ft it would be 20+ feet off). This was problematic since at depth it was hard to say that to accurately determine my depth gauge was off, at the time I had no analog depth gauge backup. I actually noticed the temperature being incorrect (it wasn't 66 degrees in Bonaire), then started comparing to my wife's profile and noticed the discrepancies. Stopped diving for a day (24 hrs) and got a rental computer and went on my way. Upon returning to the states Shearwater immediately replaced the unit and I'm a happy camper again. I know have an an analog depth gauge on my SPG hose and a Perdix in addition to the Teric, just as backups. Still love my Teric and the customer support was phenomenal as expected, a bit disconcerting to have a dive computer fail in a such a fashion but live and learn I guess.
     
    delacrue96 and Jay like this.

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