MEmersonC
Registered
I noticed I had condensation in my Eon Core, and sent it off to get serviced on Jan 6th, thinking that I had given Suunto plenty of time to get the computer repaired and sent back to me before my trip to Bonaire on Feb 21st. Two weeks ago I had not seen any progress (I received an emailed stating there was a 25 day lead time on repairs) and called Suunto to inquire about the status. A status was never given except "We will send the repair center an email to escalate". I proceeded to call every day to try to get an update with the same BS response. Now two days before my trip I'm computer less and had to rush delivery of a new computer now that the reality has set in that I will not see my computer before Friday's flight. Absolutely the worst customer service I have ever received for any diving related gear.
Suunto, you suck!
Suunto, you suck!