love2fishfork,
I work at Innovative Scuba as In-House Sales Coordinator, and I want to help you with this issue. We'll need to work through your local dive shop (the store you bought your T2 Tool from) in order to continue. If you can send us a picture of the problem, preferably by working with your dive shop, it should be a good start to our providing what you need. We'll need to analyze the problem from our end.
As an alternative to fitting a 9/16" to the setup you have, we currently sell a two piece set of wrenches (ask your dive shop for our TM0112) which includes: one 1/2 and 5/8 wrench, and one 11/16 and 9/16 wrench (page 13 of Catalog vol. 22). This may help you get around the issue of needing two physical tools rather than one "swiss" tool.
Please feel free to private message our Team or give us a call at 800-472-2740.
Hoping to resolve,
Team Innovative
Re: Not sure if this is the right forum, but I purchased an Innovative T-2 toolpack from my LDS several years ago. I threw it into my dive bag, and really never looked at it. Now I'm changing some hoses and realize that it came with two 5/8" wrenches, and is missing the 9/16" wrench, which just happens to be the one I need to remove the hose from my 1st stage. Is there any way to get just the wrench? This is a "swiss army knife" style tool and the wrenches can easily be changed.