Warning about RDX-650 and Sea & Sea service

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roflamingo

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Messages
5
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Location
Canada
# of dives
25 - 49
Last year I purchased an RDX-650 housing for my Canon T5i. This housing leaked and I lost a camera body. This was on a Cocos trip.

I thought the cause of the leak was perhaps something I had done wrong, so I replaced the body and went on another liveaboard dive trip to Turks. Again, the housing leaked and I sent the housing to where I bought it. In turn they sent the housing to their Service Depot who assessed that the housing was faulty from manufacturing fault.

It has been 5 weeks since I have been waiting on Sea & Sea and their channel partners to make this situation correct by either replacing with a brand new, tested RDX-650 housing or to cash refund all of the S&S equipment I have purchased.

I have 2 had liveaboard trips ruined, a camera body destroyed by water, and have had to sit for 5 weeks waiting for Sea and Sea to properly address this situation.
 
https://www.shearwater.com/products/perdix-ai/

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