sea-glider
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Hi,
I recently sent my warranty form to head inc. as they are the distributors here in the US. How do I know if they have received the forms? will they send a confirmation email?
Also, I forgot to write two mares SPG's on the warranty form and I guess i will be getting new forms to send. however, on the form it says you have to register products within 10 days of purchase which has passed long time ago (almost 2 months now. also sent the other warranty forms about a month late.). Is mares really strict with time of registration?? I dont really understand the logic of that. I have bought them from my LDS and they are authorized Mares dealers so I expect as long as I have my receipt I should be covered by the warranty.
Personally i think this warranty issue with dive equipment companies really needs to be sorted out by the industry. I'm just finding out not all shops and most internet sales are not covered. Most beginners are not aware of this situation and are penalized if they make the mistake. but as far as customers point of view, they bought the products that the manufacturer suplies to these companies and assume the company will honor their warranty. In the end all these products are sent from the manufacturing department, whether some companies get their products through grey market is not the customers fault and should be the companies responsibility to stop this from happening. I assume a company can track their products through serial numbers to find out how an unauthorized dealer got their products. but i guess that will also reduce the number of outlets that sell their products, which probably is not in their interest!
sorry for the rant..
I recently sent my warranty form to head inc. as they are the distributors here in the US. How do I know if they have received the forms? will they send a confirmation email?
Also, I forgot to write two mares SPG's on the warranty form and I guess i will be getting new forms to send. however, on the form it says you have to register products within 10 days of purchase which has passed long time ago (almost 2 months now. also sent the other warranty forms about a month late.). Is mares really strict with time of registration?? I dont really understand the logic of that. I have bought them from my LDS and they are authorized Mares dealers so I expect as long as I have my receipt I should be covered by the warranty.
Personally i think this warranty issue with dive equipment companies really needs to be sorted out by the industry. I'm just finding out not all shops and most internet sales are not covered. Most beginners are not aware of this situation and are penalized if they make the mistake. but as far as customers point of view, they bought the products that the manufacturer suplies to these companies and assume the company will honor their warranty. In the end all these products are sent from the manufacturing department, whether some companies get their products through grey market is not the customers fault and should be the companies responsibility to stop this from happening. I assume a company can track their products through serial numbers to find out how an unauthorized dealer got their products. but i guess that will also reduce the number of outlets that sell their products, which probably is not in their interest!
sorry for the rant..
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