Wow! What GREAT Service!

[Xarifa]

Good customer service can be hard to find these days, and I just had to post to thank you and commend your quality service.

I sent in my Ikelite strobe 2 weeks ago, with a letter explaining that the battery compartment had flooded. I believe this to be 'user' error (i.e., not closing the battery compartment tight enough), because it has worked flawlessly in the past.

I just recieved my stobe back--battery compartment repaired and a shiny new clear battery compartment door. NO CHARGE. I was so surprised at the quick turn-around, and great customer service. No one tried to upgrade me, or charge me for the repair.

Thanks Ikelite -- :kiss2:

 

[jdcpa]

Their customer service is the best!!!

 

[Wayward Son]

I sent one light back to them, a C-8. I had a new one in my hands in just over a week.

I just sent a little PCm I use for a backup back today. I expect it will turn around reasonably quickly, whether repaired or replaced.

When customer service is great, it ROCKS