TCWayne
Guest
I'm fortunate in that I have multiple shops to chose from. I've had good experiences with all of them.
My regular shop is less than a mile from me. The first time I went in there I was greeted with a smile and was offered assistance. I was afraid I would feel as if I wasn't part of the club so to speak but not the case. I have since bought all my gear there and at this point I'm a regular and they know my name and say hello every time I go in. The first impression is what kept me coming back. Had that not been a good experience then perhaps I may have not even gotten certified at all or at least tried somewhere else.
I haven't bought a thing online because I want to touch and feel what I'm buying. This shop has always been very helpful in explaining the plus and minuses of gear. Hell they even checked out and approved my girlfriends gear that she bought at another shop.
I know that customer service is what the OP was going for here but I did want to mention that This shop will match internet pricing. That will keep people coming back for sure. Surprising more shops do not do this.
My regular shop is less than a mile from me. The first time I went in there I was greeted with a smile and was offered assistance. I was afraid I would feel as if I wasn't part of the club so to speak but not the case. I have since bought all my gear there and at this point I'm a regular and they know my name and say hello every time I go in. The first impression is what kept me coming back. Had that not been a good experience then perhaps I may have not even gotten certified at all or at least tried somewhere else.
I haven't bought a thing online because I want to touch and feel what I'm buying. This shop has always been very helpful in explaining the plus and minuses of gear. Hell they even checked out and approved my girlfriends gear that she bought at another shop.
I know that customer service is what the OP was going for here but I did want to mention that This shop will match internet pricing. That will keep people coming back for sure. Surprising more shops do not do this.