So, where should I begin?
I have an Ikelite housing for my Canon 60D that had a leak when new.
I returned this to Ikelite and after what seemed a long time it came back repaired.
I then upgraded my strobes to DS160's, and life was good.
I managed to flood my housing, and sent it back for a rebuild.
This is where the issue really begins.
My housing was returned to me, but the strobes would not fire reliably. I emailed Ikelite, and told them what was going on. The reply I got was that my strobes may have been damaged. I informed them that my fiancee used DS161's, and they had the same issue on my housing, and my strobes had no issues on hers. They insisted I return the strobes.
I complied with returning the housing and strobes. After a week or 2, reply came back that I was correct and they had installed a defective electronic module in my housing.
I questioned them on why it should cost me $100.00 for shipping for their mistake, but received no reply. I sent a letter (hard copy) asking the same. No reply.
It was then I started having issues with the strobe batteries. I (we) have 6 batteries total. 4 are NiMH, 2 are LiIon. 4 of the 6 have been returned for issues. The last 2 to go in is where the latest issue starts.
I received an email stating that the NiMH battery was not defective, and I would have to pay for the repair. I replied that I found that difficult to believe after all the issues I've had with batteries, but provided payment info as I really needed my battery back.
Yesterday, I received the (paid) invoice in the mail. Batteries had already been returned. Ikelite decided to charge me $54.00 for shipping, (US Mail) and even thought I wouldn't mind a bit if I paid for the warranty shipping.
Needless to say, I'm more than a bit irritated.
This will be my last Ikelite rig. Several of my photo friends have already switched to other brands, and service was always the reason given.
I wish I didn't have so much invested already.
Next rig will NOT be Ikelite.
I'm posting this here hoping for some kind of response. Seems to be lacking on Ikelites part.
Charlie
I have an Ikelite housing for my Canon 60D that had a leak when new.
I returned this to Ikelite and after what seemed a long time it came back repaired.
I then upgraded my strobes to DS160's, and life was good.
I managed to flood my housing, and sent it back for a rebuild.
This is where the issue really begins.
My housing was returned to me, but the strobes would not fire reliably. I emailed Ikelite, and told them what was going on. The reply I got was that my strobes may have been damaged. I informed them that my fiancee used DS161's, and they had the same issue on my housing, and my strobes had no issues on hers. They insisted I return the strobes.
I complied with returning the housing and strobes. After a week or 2, reply came back that I was correct and they had installed a defective electronic module in my housing.
I questioned them on why it should cost me $100.00 for shipping for their mistake, but received no reply. I sent a letter (hard copy) asking the same. No reply.
It was then I started having issues with the strobe batteries. I (we) have 6 batteries total. 4 are NiMH, 2 are LiIon. 4 of the 6 have been returned for issues. The last 2 to go in is where the latest issue starts.
I received an email stating that the NiMH battery was not defective, and I would have to pay for the repair. I replied that I found that difficult to believe after all the issues I've had with batteries, but provided payment info as I really needed my battery back.
Yesterday, I received the (paid) invoice in the mail. Batteries had already been returned. Ikelite decided to charge me $54.00 for shipping, (US Mail) and even thought I wouldn't mind a bit if I paid for the warranty shipping.
Needless to say, I'm more than a bit irritated.
This will be my last Ikelite rig. Several of my photo friends have already switched to other brands, and service was always the reason given.
I wish I didn't have so much invested already.
Next rig will NOT be Ikelite.
I'm posting this here hoping for some kind of response. Seems to be lacking on Ikelites part.
Charlie