cool_hardware52
Contributor
Ok, so I'm a dummy that overstressed and over stretched the mount.
You've missed the point Perrone.
I don't want anybody to have a problem with any product I make, but when I know most users are having success, and the few that do not are "cured" via education changing the part is not the answer.
The guy that comes to me and says, "I've had a problem, what can I do to avoid it in the future?" will most often find a replacement part in his mail box N/C.
Why? Because they are willing to learn and modify their use.
OTOH, the guy that declares the part "defective" and needs to be redesigned and further states that they did "nothing wrong" isn't going to be helped with replacement parts, whether they get them for free or buy them.
They are already convinced the fault lies entirely with the part. They in fact often have a "need" to prove just that by breaking another one.
Most users have success, a few do not. Is it the part or the manner in which it is used?
Tobin