Hey Buddy, just ASKING!!!! Chilll...
On another note, maybe that IS the problem!!!!
Gotta question Halcyons customer service
- Thread starter dcostanza
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Hey Buddy, just ASKING!!!! Chilll...
On another note, maybe that IS the problem!!!!
bwerb
Hoser/English Translator, eh
Halcyon gives the specs to the manufacturer's of some of their gear and they spec the components for some things they do make...they don't make everything 100% themselves. If you spec a specific part or material from a new source and there is a problem then Lubolds point is indeed correct...new source, new problems. This happens with "manufacturers" all the time, especially with OEM parts...hence the rust problem on some recent hardware...the actual manufacturer didn't do the acid baths correctly and/or sent parts made with the wrong steel alloy. Take a look at Halcyon inflators...there are at least three different varients based on date of manufacture because they received different stuff at different times.
vodolaz
Guest
Should I have used bold or italics instead of caps to show emphasis?vodolaz
Guest
Good point, bwerb. It was my impression that the wings are cut, sewn, and tested in house, but I hadn't thought about them outsourcing some of the production.
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I broke the chord off. I used to pull too hard because my Apeks regs pinched the wing at the top. I was trapping air and did not realize what the problem was. The reason I did not fix it myself is that the valve cover would not come off. The whole valve would come off the wing. You need a special tool to separate the cover of the valve.
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Don,
From your first post to the last post I saw something that didn't look right. Are you using a 36# pioneer wing with doubles? That won't work well as you won't be able to dump air very easily. It's not the correct shape for doubles. Maybe I just read your first post the wrong way.
As far as the hole is concerned, I would just Aquaseal it. If it is a seam, then you would have to send it back in. Whatever you decide, I would first take it to the shop you purchased it from and have them contact Halcyon.
Some of the threads have gotten a little out of hand. I think most people would agree that people are vocal when there is a problem. When people don't have a problem, they usually keep quite. This in itself makes a small problem look much worse than it is. For every unhappy customer, you can probably find many more who are satisfied. The problem is that no one will ever know who these people are.
From your first post to the last post I saw something that didn't look right. Are you using a 36# pioneer wing with doubles? That won't work well as you won't be able to dump air very easily. It's not the correct shape for doubles. Maybe I just read your first post the wrong way.
As far as the hole is concerned, I would just Aquaseal it. If it is a seam, then you would have to send it back in. Whatever you decide, I would first take it to the shop you purchased it from and have them contact Halcyon.
Some of the threads have gotten a little out of hand. I think most people would agree that people are vocal when there is a problem. When people don't have a problem, they usually keep quite. This in itself makes a small problem look much worse than it is. For every unhappy customer, you can probably find many more who are satisfied. The problem is that no one will ever know who these people are.
As promised, here is a follow up on an issue I had with Halcyon and one of my smaller wings (36lb Explorer).
After several calls to Halcyon to check the status of which direction Halcyon was going to go in regarding making the situation "right", I have positive comments. Just got off the phone with Charlie and he indicated that they are going to replace the wing at no additional expense to me. They also found a seam leak in it so regardless, the wing is being replaced. As those that were following this thread, my initial problem was a pin-hole, wasn't even aware there was a seam issue.
I indicated to Charlie I would have no problem taking responsibility for the damage if it was in deed due to something I had done to cause the hole. As that wasn't the case, I am very pleased to know that once again Halcyon is standing behind their product. My odyssey began with lines being drawn in the sand with the first person I spoke to at Halcyon. Nice to know that they have other people on staff that know how to handle a situation
Situation resolved with a positive outcome....I will continue to be a loyal Halcyon customer
Best Regards
Don
After several calls to Halcyon to check the status of which direction Halcyon was going to go in regarding making the situation "right", I have positive comments. Just got off the phone with Charlie and he indicated that they are going to replace the wing at no additional expense to me. They also found a seam leak in it so regardless, the wing is being replaced. As those that were following this thread, my initial problem was a pin-hole, wasn't even aware there was a seam issue.
I indicated to Charlie I would have no problem taking responsibility for the damage if it was in deed due to something I had done to cause the hole. As that wasn't the case, I am very pleased to know that once again Halcyon is standing behind their product. My odyssey began with lines being drawn in the sand with the first person I spoke to at Halcyon. Nice to know that they have other people on staff that know how to handle a situation
Situation resolved with a positive outcome....I will continue to be a loyal Halcyon customer
Best Regards
Don
ERP
Guest
I just gave Halcyon customer service a call because one of the buckles on my Helios was rusting (looks as if one of the springs wasn't stainless).
They suggested I send the light in for repair. Since the buckle just screws into the delrin canister I suggested they just send me a new buckle. Two new buckles arrived in the mail about a week and a half later. It was probably one of the best experiences I've had with a cusomer service rep.
They suggested I send the light in for repair. Since the buckle just screws into the delrin canister I suggested they just send me a new buckle. Two new buckles arrived in the mail about a week and a half later. It was probably one of the best experiences I've had with a cusomer service rep.
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