NikonDutch
Registered
Just a curious question to the Henderson Wetsuit group out there. I am newly OWC after an absence of almost 40 years. I chose Henderson for my thermal protection after waltzing with Waterproof and Lavacore. I own a shorty and a full suit, both of which serve me well apart or together. My problem is this, at 63 and "slightly larger" than I need to be I find it impossible to pull up the zipper on either suit, can't reach the end of the lanyard. My guess is that that is the real reason behind dive buddies. I contacted HendersonUSA today via email and requested information on obtaining a small amount of the lanyard that is attached to the zipper. Unexpectedly I was summarily dismissed as they do not serve that aspect of product support. I asked if they had any alternate suggestions and was told that if I needed warranty support to go through the channels listed on the web page. I to run a business albeit not the size or scope of Henderson, I expected better treatment and a smattering of support.
So there in lies the question, anyone know of a solution to my problem. After spending as much money as I have on the gear I would like a solution that is not a knot tied in the end of the lanyard. Not mad at Henderson just very disappointed in the service after the sale.
So there in lies the question, anyone know of a solution to my problem. After spending as much money as I have on the gear I would like a solution that is not a knot tied in the end of the lanyard. Not mad at Henderson just very disappointed in the service after the sale.