cuddlefish
Contributor
Kimberly,
I'm afraid you've opened yourself up to this. Of course every story has two sides...but if you bring that point up, you will have people expecting to hear the other side. You lucked out in buying a dive shop that has a clientele built up over many decades. But those people are tried and true fans of Tom and Lisa...there's no way around that. To say anything even slightly negative about them is going to get a response that is not positive for the "new" Dive Makai. You might just want to focus on telling what you are trying to do to serve your current customers in the best way you can...
I'm afraid you've opened yourself up to this. Of course every story has two sides...but if you bring that point up, you will have people expecting to hear the other side. You lucked out in buying a dive shop that has a clientele built up over many decades. But those people are tried and true fans of Tom and Lisa...there's no way around that. To say anything even slightly negative about them is going to get a response that is not positive for the "new" Dive Makai. You might just want to focus on telling what you are trying to do to serve your current customers in the best way you can...