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- 93,363
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I'm beginning to think that LA Fitness is something of a scam. I like my trainer, but he's the only one still working there and getting a time slot that works for me is getting more and more difficult. I'm paying for a 30-minute session, but it's usually more like 25 minutes because he has to get ready for the next client.
Seems like every day when I go in there's something that's broken (sometimes it stays that way for weeks), or some part of the facility is closed for "cleaning" ... like they haven't heard of the notion that cleaning should occur during off-hours. The basketball court is almost never available in the morning ... which is OK for me, because that's not what I'm there for ... but if you're paying for a facility, shouldn't it be available to use?
This morning I finished my workout only to discover the men's locker room had a female employee in there cleaning it.
It's 6 AM. A bunch of regulars are completing their workout and need to shower. A bunch more folks are coming in and need to change. And the damn locker room has a sign in front informing us that a female attendent is inside cleaning the men's locker room. Some guys decided to just go in, strip down, and do their business anyway. I opted to grab my bag and go back home to shower before heading off to work.
OK ... so I figure I'll call or email or something and see if I can make a helpful suggestion that they maybe consider alternatives ... like either cleaning the place first thing in the morning before it gets too busy, or maybe just skipping it that day. Guess what ... the "manager" is unavailable. The young lady I, like, spoke with is, like, 22 years old and, like, sounds like she still in ... like ... high school? No help ... she talked so fast I had to keep asking her to repeat herself ... not that anything she had to say was useful. She didn't seem to understand what the problem was.
Imagine if the genders were reversed here ... if a male attendent walked into the ladies locker room while a bunch of women were showering or stripped down to their skin getting ready for their workout ... what do you suppose the reaction would be?
I went online to see if I could talk to someone at "headquarters" ... nope ... they want you to deal with it at the local level. They have no method of lodging a complaint whatsoever.
I'm considering cancelling my membership and moving to a different club. But in the process of researching ways to contact LA Fitness this morning, I came across an appalling number of complaints about their membership policies, and how much effort and expense goes into cancelling a membership ... believe it or not, you have to send a certified letter to their corporate headquarters (you can't cancel at the same location where you signed up).
Feeling a bit of buyer's remorse this morning ... if any of y'all are considering them, look closer before signing a contract. They're the proverbial "Hotel California" ... you can check out any time you like, but you can never leave. And I think knowing that they pretty much have you by the nutz makes it easy for them to decide that the quality of your experience isn't really their problem ...
... Bob (Grateful Diver)
Seems like every day when I go in there's something that's broken (sometimes it stays that way for weeks), or some part of the facility is closed for "cleaning" ... like they haven't heard of the notion that cleaning should occur during off-hours. The basketball court is almost never available in the morning ... which is OK for me, because that's not what I'm there for ... but if you're paying for a facility, shouldn't it be available to use?
This morning I finished my workout only to discover the men's locker room had a female employee in there cleaning it.
It's 6 AM. A bunch of regulars are completing their workout and need to shower. A bunch more folks are coming in and need to change. And the damn locker room has a sign in front informing us that a female attendent is inside cleaning the men's locker room. Some guys decided to just go in, strip down, and do their business anyway. I opted to grab my bag and go back home to shower before heading off to work.
OK ... so I figure I'll call or email or something and see if I can make a helpful suggestion that they maybe consider alternatives ... like either cleaning the place first thing in the morning before it gets too busy, or maybe just skipping it that day. Guess what ... the "manager" is unavailable. The young lady I, like, spoke with is, like, 22 years old and, like, sounds like she still in ... like ... high school? No help ... she talked so fast I had to keep asking her to repeat herself ... not that anything she had to say was useful. She didn't seem to understand what the problem was.
Imagine if the genders were reversed here ... if a male attendent walked into the ladies locker room while a bunch of women were showering or stripped down to their skin getting ready for their workout ... what do you suppose the reaction would be?
I went online to see if I could talk to someone at "headquarters" ... nope ... they want you to deal with it at the local level. They have no method of lodging a complaint whatsoever.
I'm considering cancelling my membership and moving to a different club. But in the process of researching ways to contact LA Fitness this morning, I came across an appalling number of complaints about their membership policies, and how much effort and expense goes into cancelling a membership ... believe it or not, you have to send a certified letter to their corporate headquarters (you can't cancel at the same location where you signed up).
Feeling a bit of buyer's remorse this morning ... if any of y'all are considering them, look closer before signing a contract. They're the proverbial "Hotel California" ... you can check out any time you like, but you can never leave. And I think knowing that they pretty much have you by the nutz makes it easy for them to decide that the quality of your experience isn't really their problem ...
... Bob (Grateful Diver)