Hi,
i purchased a 5mm wetsuit three weeks ago. After two dives the knee pad stitching started fraying and the place where the optional pocket attaches started to become unglued. My dive shop spoke with the rep and they were told that they could not replace it without the company first seeing it. Two weeks later the company insisted on repairing rather than replacing it. I was told to expect it sometime after the new year. My dive shops request to replace rather than repair went on deaf ears.
all I can say is "poor customer service!" i will never buy a waterproof brand anything again. A problem after two dives called for a speedy resoloution. Making me wait while they fix the suit is just plain old poor service.
i purchased a 5mm wetsuit three weeks ago. After two dives the knee pad stitching started fraying and the place where the optional pocket attaches started to become unglued. My dive shop spoke with the rep and they were told that they could not replace it without the company first seeing it. Two weeks later the company insisted on repairing rather than replacing it. I was told to expect it sometime after the new year. My dive shops request to replace rather than repair went on deaf ears.
all I can say is "poor customer service!" i will never buy a waterproof brand anything again. A problem after two dives called for a speedy resoloution. Making me wait while they fix the suit is just plain old poor service.