diverrick
Contributor
Hi Y'all
I am going through an issue currently due to my wife suddenly coming down very sick, to the point she was in the Hospital for a week.
We had booked a 2 week vacation, that, of course, we had to cancel with 1 1/2 weeks to go before the start date. Now the problem.
The dive operator is saying they will not rerturn any of the almost 4000.00 we paid them in advance. They did grudgingly offer to allow us to reschedule for another date, but at first they said that was also off the table.
So I was wondering.. Should they give us the money back with a cancellation fee or something, or is it ok for them to take our money and run with it? Last year they cancelled on us, and offered us the money back, but because we were forced to cancel, no deal.
I am concerned that the company may not be in business next year, or my wife may never be able to dive again, so we would still be out all that money.
All the other outfits that were involved in this trip have given us our money back in full, like airlines, and hotels, and the other dive ops. Because they were so good about it, they get my undieing support and future business. It's just this one op that refuses. Am I out of line here? I know..TRIP INSURANCE!! Next time you can bet I'll get that. I wanted to this time, but the spousal unit said no, and all you guys out there know what that means.
I am going through an issue currently due to my wife suddenly coming down very sick, to the point she was in the Hospital for a week.
We had booked a 2 week vacation, that, of course, we had to cancel with 1 1/2 weeks to go before the start date. Now the problem.
The dive operator is saying they will not rerturn any of the almost 4000.00 we paid them in advance. They did grudgingly offer to allow us to reschedule for another date, but at first they said that was also off the table.
So I was wondering.. Should they give us the money back with a cancellation fee or something, or is it ok for them to take our money and run with it? Last year they cancelled on us, and offered us the money back, but because we were forced to cancel, no deal.
I am concerned that the company may not be in business next year, or my wife may never be able to dive again, so we would still be out all that money.
All the other outfits that were involved in this trip have given us our money back in full, like airlines, and hotels, and the other dive ops. Because they were so good about it, they get my undieing support and future business. It's just this one op that refuses. Am I out of line here? I know..TRIP INSURANCE!! Next time you can bet I'll get that. I wanted to this time, but the spousal unit said no, and all you guys out there know what that means.