LeisurePro purchase

[potablewater]

Sounds odd.

I've had really good luck with Leisure Pro. I don't really think they were trying to "pull something", they'd have too much to lose both legally and as far as their reputation. They are not a small "fly by night" outfit.

But what probably should have happened (we have a business that accepts credit cards) is:

Run your card info once with correct amount; if it was declined they should double check that they entered everything in correctly, try again; if declined again, stop, and call or e-mail you.

My guess is they were just trying to get the card info to "work" so they could process your order, but after a couple tries should have stopped and contacted you.

Good luck.

I agree with LeadTurn. I have had only had good experiences buying online, whether it be LeisurePro, Divetheabyss (yes I know their down), DiveInn, Diverite, Diverightinscuba, WreckDivers, ebay stores, and several others. I think in this online world most people want to protect their online presence, and will do what they have to to make things right. But that's not to say I don't do my homework and buy from proven sources.

Best of luck,
Geoff

 

[simcoediver]

Sounds like an honest mistake, for sure they would'nt be trying to rip you off, They deal with thousands of orders a day, Ive ordered from them dozens of times no problem.They are a good honest company with excellent prices.

 

[Crush]

Hi,

I have dealt with LP once (a few months ago) and was very pleased with their professionalism and attention to detail. For example, although the web page indicates that they will ship internationally via UPS (I live in Canada), in fact LP realized that UPS was going to charge far too much on brokerage fees and they shipped via FedEx instead - all without me requesting it.

One item (a diving belt buckle) broke in shipping. I contacted LP and asked them to ship a replacement via the US Postal Service (the cheapest way to receive goods from the US into Canada) and they did so without complaining or asking me to ship back the broken buckle.

They charged me the correct amount on my credit card.

Oh, and by the way - the dive gear which I purchased at LP costs (literally) twice as much if you were to buy it in a dive shop in Canada, even after shipping and GST (our VAT) are accounted for.

-M

 

[RonFrank]

So bottom line, you either entered, or provided them the wrong EXP date. They attempted to charge your card, and they failed. The BANK cleared the issues, not you, correct? Then you provided LP the correct information? Sounds harmless to me.

I guess I still don't see a problem, but whatever. My experience with LP has been very good, but I know others that have had issues.

I would not chalk this up to LP screwing up, or attempting to overcharge you.

 

[crab lover]

I can see the frustration the OP has because it wasn't LP that called her with the problem, it was her bank! After the 2nd or 3rd try, LP should have called her to verify that they had the correct info or a different form of payment, not tried 4-5 more times and let her bank call her about it.

 

[ReefHound]

I can see the frustration the OP has because it wasn't LP that called her with the problem, it was her bank! After the 2nd or 3rd try, LP should have called her to verify that they had the correct info or a different form of payment, not tried 4-5 more times and let her bank call her about it.

And exactly what would the practical difference be? After the first failed attempt, the OP was going to have to talk to the bank to get things clarified. What takes more effort? Looking up the correct phone number, waiting on hold to speak to someone, trying to get transferred to the right department, then explaining the problem? Or having them call you?

 

[crab lover]

It was that LP did not call the OP to let them know. From what I understand from the OP, they just continued trying the credit card over and over instead of calling the OP and verifying the info. Yes, it was very convenient that the bank called so that time on hold was nil, but LP should have called too.

 

[ReefHound]

You still didn't explain - other than finding some excuse to become indignant - what the practical difference would be if LP had called the customer first.

 

[Stu S.]

I have had credit card authorization problems over the past week. I was told by my bank that there is a software and computer problem that has affected the card network, and that should be corrected by now.

I found the problem paying at Lowe's, not Leisure Pro.

 

[Babydamulag]

I have spent well over $20K at LP and never once had a problem. To further challenge the situation all of my purchases were made from overseas....not one problem....ever. If anything, they deliver everytime ontime! LP rocks in my book.