backplate straps

I've been boiling new webbing prior installing on my backplates. I heard that it takes out the stiffness. Is this true? If so, how long should I boil it? I've been boiling my new webbing for about 30 minutes (can't stand the smell much longer). I've noticed a slight improvement in the...

Been diving a backplate for about a year and notice a significant amount of wear on my wet suit where the straps are digging in. Also, not very comfortable. I dive HP100 with a back mounted 19 Pony so not the lightest of rigs. Looking for recommendations on what to use to cushion the straps...