Atomic subframe mask: Broken strap holder

[charlier]

To Atomic Aquatics: The rubber holder on my subframe mask just ripped, so the mask strap is not attached. The mask held fine in the water, but will need to replace mask. Do you know if it’s possible to replace the mask without the lenses. I have prescription lens and just want to swap the lens with a new mask. I doubt that this is a warranty issue. If needed, I could try to upload a photograph.

Reporting from the Forgotten Islands, Indonesia

 

[guruboy]

Buy a new mask and swap the lenses

 

[charlier]

How hard is it to swap the lenses? Could I do it myself, without assistance?

 

[guruboy]

Probably. The manual probably has instructions.

 

[Scared Silly]

I had something similar with my SubFrame mask also with Rx lenses. AA replaced it under warranty as the SubFrame specially has a life time warranty against breakage: Atomic Aquatics established the most diver-friendly warranties in the industry (put your mouse on the mask to hot swap to the text).

My suggestion would be to contact them directly.

 

[charlier]

Well the good news is that the mask has a lifetime warranty. The bad news is that Atomic/Hush has not responded to my email(s).

 

[guruboy]

take it to a dealer

 

[charlier]

Unfortunately, dealer service in Singapore is not on par with the USA. Since I did not purchase the mask from the Singapore dealer, they are reluctant to offer assistance.

 

[charlier]

No response from Hush, with two emails and a PM to the Atomic rep. The Atomic dealer advised that I send my mask without a return authorization. The dealer was less than helpful, nor informative regarding Atomic Aquatics warranty service.