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Contributor
Ok so I just got back from the LDS I always rent,buy and get service at and was really disappointed with their customer service.
3 weeks ago, my girlfriend and I rented two sets of regulators and 2 tanks as we were going on a 2 dive charter and we only have one tank each. I dive a 119cuft and my girlfriend dives a 100cuft both HP steel. We ended up doing both dives on the same tanks. So we come back with the rentals and full tanks and the LDS didn't want to give us anything back for the cylinders saying that they could've rented those tanks to someone else (there was about 30 full tanks ready to to go on the floor), alright no problem.
So yesterday, around 5pm I go rent 2 more regulators because we just added SS backplates and SS STA for our Zeagle Rangers and we wanted to go dive the local pound for a skills dive before family comes over for the rest of the weekend. We wake up, it's pouring outside, so we call off the dive and go directly at the shop to bring back the regulators as they are closed tomorrow. We had the regulators in our hands for about 16 hours and didn't use them and the LDS didn't want to do anything about that either.
So my question is, has it ever happen to anyone here and how did you manage this issue?
Is this common practice for pretty much any dive shop or they should just loose the two of us as customers?
3 weeks ago, my girlfriend and I rented two sets of regulators and 2 tanks as we were going on a 2 dive charter and we only have one tank each. I dive a 119cuft and my girlfriend dives a 100cuft both HP steel. We ended up doing both dives on the same tanks. So we come back with the rentals and full tanks and the LDS didn't want to give us anything back for the cylinders saying that they could've rented those tanks to someone else (there was about 30 full tanks ready to to go on the floor), alright no problem.
So yesterday, around 5pm I go rent 2 more regulators because we just added SS backplates and SS STA for our Zeagle Rangers and we wanted to go dive the local pound for a skills dive before family comes over for the rest of the weekend. We wake up, it's pouring outside, so we call off the dive and go directly at the shop to bring back the regulators as they are closed tomorrow. We had the regulators in our hands for about 16 hours and didn't use them and the LDS didn't want to do anything about that either.
So my question is, has it ever happen to anyone here and how did you manage this issue?
Is this common practice for pretty much any dive shop or they should just loose the two of us as customers?