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Best regulator for parts availability and diy rebuild

Discussion in 'Regulators' started by ScubaJCBS, Nov 17, 2020.

  1. Hoyden

    Hoyden ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Rockville, MD
    1,027
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    I know that Sherwood is not a ScubaBoard favorite, but it is pretty hard to beat the Sherwood Brut for ease of service/parts availability. The old version was even tankier and easy to service. We use them hard daily here at work. Alternatively, the Scubapro Mk2/R195 sets are also bulletproof and easy to service. Acquiring parts for Scubapro is a little harder.

    YMMV
     
  2. tbone1004

    tbone1004 Technical Instructor ScubaBoard Supporter

    # of Dives: I'm a Fish!
    Location: Greenville, South Carolina, United States
    17,819
    9,997
    113
    Which company you want to support. The regs are fine, but it's not a brand I can support

    only sort of. You can buy parts and kits for them, but you can't get the manuals or take a service course
     
  3. -JD-

    -JD- Eclecticist ScubaBoard Supporter

    # of Dives: 50 - 99
    Location: Greater Philadelphia, PA
    842
    554
    93
    I [happily] use products from, and have referred others to, both vendors, with no axe to grind either way. But I am always trying to refine choices for both. [Understanding that there is a fine line in these things and very carefully dipping a toe in ...]

    Would you feel comfortable to elaborate just a bit more in general terms for us to understand the "why" - does this pertain to:
    - "internal" business dealings?
    - market positioning/strategy and/or product line?
    - customer support issues?

    And silence or "Said enough already" is certainly fair. Everyone is entitled to their own reasons without the requirement to justify.
     
  4. tbone1004

    tbone1004 Technical Instructor ScubaBoard Supporter

    # of Dives: I'm a Fish!
    Location: Greenville, South Carolina, United States
    17,819
    9,997
    113
    the strategy of the business as a whole and how they treat their dealers is the main one. Customer support isn't really great either, but the biggest one is how they are positioning themselves as a brand
     
  5. -JD-

    -JD- Eclecticist ScubaBoard Supporter

    # of Dives: 50 - 99
    Location: Greater Philadelphia, PA
    842
    554
    93
    Appreciated, thank you.
     
  6. Jim Lapenta

    Jim Lapenta Dive Shop

    # of Dives: 500 - 999
    Location: Canonsburg, Pa
    17,028
    8,978
    113
    I've been a HOG dealer since 2011. Support has been excellent and they have bent over backward for some of my customers. Even when issues were clearly user error. One time I had an issue getting service kits when they got a run on them, but when that happened they air freighted them in from overseas.
    I don't agree with all the decisions they make but none have affected me in a negative way. In fact, some of them that looked weird to me ended up giving me more options and more sales.
    I just had to look at it from another angle. Most of my customers are tech-oriented and when they started putting more focus on the Edge side I was skeptical. Turned out it was a good move for me as well. I had more options for my students and customers and didn't have to go to other sources for some items.
    Customer support is usually handled through the dealer. Not the company unless it's a warranty issue that needs to be dealt with. And then, I've always been taken care of. Being a dealer as long as I have, I understand the issues that sometimes come up with supply, shipping, etc.
    When that happens I've simply been honest with my customers and it's been fine. Especially in the last year with all the craziness in the world.
     
    ND5342, couv, buddhasummer and 2 others like this.
  7. Bigbella

    Bigbella ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I'm a Fish!
    Location: San Francisco
    973
    973
    93
    One more vote for Poseidon, in terms of parts availability and support, having just rebuilt a great regulator, which dated from the Carter Administration . . .
     
  8. ScubaJCBS

    ScubaJCBS Live to dive! Dive to live! ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: North Carolina
    187
    43
    28
    I have used Sherwood for years but parts availability sucks as far as I've found maybe that's the fix help me find part for my Sherwood's.
     
  9. Geo7

    Geo7 Nassau Grouper

    # of Dives: 2,500 - 4,999
    Location: Los Angeles
    168
    82
    28
    One aspect to this question is the time frame of availability. Hog, Deep6 and Poseidon have a business model that serves tech divers very well (they sell parts and offer courses), and at the moment they would likely be your solution. But big companies are likely to have parts made and stocked for decades (which by now has become EU law). If the reg is well priced and you dive a lot, you'd replace it anyway though.

    If you add "anywhere in the world" to your question, then things change. If you break a rare part somewhere remote, Scubapro and Aqualung parts might be easier/quicker to find.

    So depending on your situation, you might actually still prefer the big companies with business models to supply parts to repair shops only (Scubapro, Apeks, Aqualung), and rely on the grey market. For me it matters most that parts for my reg models are available in the future and I have many part sources available over a wide geographic area.
     
    Bigbella likes this.
  10. tbone1004

    tbone1004 Technical Instructor ScubaBoard Supporter

    # of Dives: I'm a Fish!
    Location: Greenville, South Carolina, United States
    17,819
    9,997
    113
    Poseidon still supports regulators going back to the 50's, so that's moot
    Rare parts breaking somewhere remote=use backup regulator or rental, not do a rush job service
     
    ScubaJCBS and Bigbella like this.

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