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I took a trip to Sunset House with my LDS last May and had a few issues with the dive operation. Our group had one whole boat to ourselves, and generally the op runs fine, but one of our divemasters was a real jerk. On our first dive one of the days, our dive was supposed to be 50 minutes or something but I saw a tiny baby turtle in the shallows at the end so was playing with it for a little while. When I came up to the ladder, the first thing the divemaster yelled before I even had my fins off
"YOU'RE 9 MINUTES OVER PROFILE".
Oh... ok.... sorry...
My dive buddy came to the ladder a few minutes after that because he was still watching the turtle from the surface and he got yelled at even worse.
"THE WHOLE BOAT IS WAITING FOR YOU".
Ok, the whole boat was our group and nobody cared, plus we had to do our surface interval anyway.
"You two are going in LAST next time because you blew your profiles". As if we were children being punished.
So the next time we were the last to come up again since we were the last ones in and we "blew" our profiles again by like 5 minutes and the WHOLE BOAT HAD TO WAIT. I thought it was totally ridiculous and have never had someone watching my time like that before. We both use computers, so there was no chance we were going into deco or anything like that either so I didn't get what the issue was. To come up after a good dive to have someone screaming at you over 5 minutes is not the way I want to spend a vacation.
He also did other things that were pretty irritating me like telling me it was stupid to have a backup SPG in case my air transmitter stops functioning (which it has done a few times, or sometimes I forget to turn the receiver on or whatever) because it was another point of failure, and also told another girl who said she liked to wait a full 24 hours before flying just to be safe that "if she was so afraid of risk she should take up another sport". Meanwhile the girl had gotten bent the year before on another dive trip so was understandably cautious and was quite offended at his comments.
Anyway , if it was just him I would blame the divemaster alone and not the dive op, but my computer flooded on the 1st day (LDS hadn't sealed the back properly when changing the battery) and our Other divemaster (not the jerk) said to take it to the dive shop and I could rent another for free. I thought that was really nice, but when I went to the dive shop and mentioned it, they got really annoyed and said they didn't know anything about that. Now, I don't expect anything for free, and I thought it was really nice of them if they had let me use one of theirs, but it was really awkward since the other divemaster had told me no problem and then the diveshop was looking at me like I was trying to rip them off - it made me feel really stupid and kind of soured me to them.