They will likely respond, but I'd suggest to look here in the meantime:
https://www.shearwater.com/frequently-asked-questions/
look under the "desktop" section.
also, look here:
https://www.shearwater.com/community/
I read the FAQs on the Shearwater web site before posting my question. Also searched here on this Scubaboard forum. In the Community section on the Shearwater web site, the closest thing I could find was Error 175, which sounds like my problem but the Desktop software never said Error 175
I know I had to manually pair the Petrel from the Bluetooth control panel on my Mac when the current version of Shearwater Desktop came out, but I don't remember the exact details. What do you see when you turn on the Shearwater and then click on its entry in the Bluetooth control panel? Since manually pairing it, I haven't had any issues with subsequent updates.
I deleted the Petrel instance in the Bluetooth control panel and it reappeared when I tried the update. In the Bluetooth device details it said paired but not connected. The Desktop application doesn't seem to be able to establish a connection with my Petrel, and they are sitting right next to each other on the desk
One thing I noticed on the Mac is it will create separate instances of the Bluetooth connection and can get confused especially if you have a lot of Petrels. Just delete all the Petrel Bluetooth instances and re-pair it, works everytime.
Have lots of Petrels? Don't I wish I had that problem! I tried that (delete Petrel Bluetooth entries) but no difference
Make sure the battery in the Petrel is at full strength - especially if using a 1.5 V AA battery.
It's brand new (Petrel 2) with only a couple of dives on it. The battery indicator shows full strength. It's a Petrel 2 which from some of the comments doesn't seem as susceptible to low battery quirks during Bluetooth connection as the older ones
Hello Geoff,
The best thing to do is drop us a line describing your problem to
info@shearwater.com. We will put you in touch with tech support and Mark will help you out with this.
Thanks Lynn! I'll do that with details and include a link to this post, which will either help or further confuse the issue
By the way everyone, how does the Update Start Up Text function work? Like a regular firmware update on the Petrel? Or does it update the firmware file on the Mac (or PC), which I then upload to my Petrel? I couldn't find anything in the documentation, and since I still haven't been able to get my Mac talking to my Petrel, I can't try for myself. Is the convention to put your name and email address? Name and phone #? Or some better ideas?
---------- Post added January 14th, 2015 at 01:49 PM ----------
I got a quick response from Mark at Shearwater and tried it. I got a number of 175 errors and even an error 350 (Send to dive computer failed) once, but eventually was able to connect my Petrel to my Mac, download my logs to date and upload the latest firmware. I was even able to personalize my Petrel with my name and email on the startup screen; treat it just like a firmware update on the Petrel
Steps from Mark for reference if anyone has problems in the future:
1) Open Bluetooth Preferences on your Mac. You should see a list of all the Bluetooth devices attached to your computer.
2) Look for your Petrel in that list. If it's there, please remove it by pressing the small minus (-) sign at the bottom.
3) Put your Petrel into dive log upload mode.
4) Press the plus (+) button in the Bluetooth panel and follow the prompts to add the Petrel. If you are asked for a pairing code it is 0000.
After that, please try downloading your dive logs.
Great support for a great product!