DennisW
Contributor
I was part of the recent SB trip to Saba and although the diving was wonderful and the Hotel was nice and the Dive Shop, Sea Saba was absolutely wonderful, there was one disappointing thing on the trip.
The airline, Winair, is a nonresponsive and totally negative company to deal with. They insist that you fax or e-mail copies of your passport and credit card to them or they will cancel your reservations. Then when you do, they may very well lose the information and cancel your reservations anyway. This happened to me on my trip to Saba and I was forced to spend the night in St. Maarten and spend an extra $250 for room and food that was not planned. Winair didn't care nor did they believe it was their responsibility to pay for my stay. As I was dealing with this issue, several other people had the same problem while I was at the Winair desk. Obviously this is normal operations, not an exception. When I was in Saba, I asked the ticket agent at the airport about this and he said that he called St. Maarten. He gave me a name and e-mail of someone in management, but the e-mail was a yahoo.com e-mail so that was kind of fishy. In any case the e-mail address did not exist, so either the ticket agent lied to me or the person in St. Maarten lied to the ticket agent.
If you can help it, don't do business with this company, they are arrogant and irresponsible. I am now working on getting reimbursed through my trip insurance.
The airline, Winair, is a nonresponsive and totally negative company to deal with. They insist that you fax or e-mail copies of your passport and credit card to them or they will cancel your reservations. Then when you do, they may very well lose the information and cancel your reservations anyway. This happened to me on my trip to Saba and I was forced to spend the night in St. Maarten and spend an extra $250 for room and food that was not planned. Winair didn't care nor did they believe it was their responsibility to pay for my stay. As I was dealing with this issue, several other people had the same problem while I was at the Winair desk. Obviously this is normal operations, not an exception. When I was in Saba, I asked the ticket agent at the airport about this and he said that he called St. Maarten. He gave me a name and e-mail of someone in management, but the e-mail was a yahoo.com e-mail so that was kind of fishy. In any case the e-mail address did not exist, so either the ticket agent lied to me or the person in St. Maarten lied to the ticket agent.
If you can help it, don't do business with this company, they are arrogant and irresponsible. I am now working on getting reimbursed through my trip insurance.