DM4 will not install - no satisfaction from support

[ladyfishdvr]

I just purchased a Suunto Zoop. I wanted to be able to download into my computer my dive information. I cannot install the Suunto DM4 software. Opened a ticket with support. They gave me a reply which I tried. It still will not install.

This diving computer is useless to me if I cannot download my dives into my computer. I am very unhappy. The instructions provided by support were useless. I did as suggested and nothing installs now. Not from the cd or the website.

This was not inexpensive for me. I want something that works. I am totally disgusted, and yes I went back to support to tell them the suggestion did not work. What help can you offer?

 

[DuboisP]

use Suunto DM 3.10 with your Zoop
link in other messages

 

[ladyfishdvr]

use Suunto DM 3.10 with your Zoop
link in other messages

I tried to download that from one of the links but it was not available.

 

[JohnN]

I just purchased a Suunto Zoop. I wanted to be able to download into my computer my dive information. I cannot install the Suunto DM4 software. Opened a ticket with support. They gave me a reply which I tried. It still will not install.

This diving computer is useless to me if I cannot download my dives into my computer. I am very unhappy. The instructions provided by support were useless. I did as suggested and nothing installs now. Not from the cd or the website.

This was not inexpensive for me. I want something that works. I am totally disgusted, and yes I went back to support to tell them the suggestion did not work. What help can you offer?

Why don't you give SubSurface a try. Open Source, free, and if you ever change computers, it will follow you.

Subsurface | An open source divelog

 

[altaskier]

What computer and operating system are you using? Are you using the Suunto cable, or a cable from a third party like CustomIdea?

 

[muzikbiz22]

MacDive + Suunto cable, no issues. DM4 on a Mac, no issues either.

 

[ladyfishdvr]

What computer and operating system are you using? Are you using the Suunto cable, or a cable from a third party like CustomIdea?

Computer is a Dell Latitude laptop, WIndows 7 - 32 bit with a Suunto cable.

---------- Post added June 7th, 2013 at 07:33 AM ----------

Why don't you give SubSurface a try. Open Source, free, and if you ever change computers, it will follow you.

Subsurface | An open source divelog

This looks interesting I will have to give it a try.

 

[Scuba 1]

I have found that DM4 will only install on windows if you are on the administrator login. It would not install on any of the alternate user accounts. This fixed my issue.

 

[DuboisP]

I tried to download that from one of the links but it was not available.

get it in France
ftp://squiplanche.homeip.net/pub/Plongee/Materiel/Suunto/

 

[Hendrik@Suunto]

ladyfishdvr,

I apologize, I have been unable to check the forums for a few days. When trying to install DM4 what is actually occurring? Are you receiving any kind of error message?

Best Regards,
Chris from Suunto