Extraordinary Customer Service - DSS

[bwade]

On Sunday April 3rd around 4pm, I sent an email to Tobin at Deep Sea Supply for a gear configuration recommendation.

Being the weekend, I was in no way expecting any reply for several days. To my utter astonishment Tobin replied within 2 or 3 hours and not only made a very considered kit recommendation for a Doubles System based upon my current gear and expected gear but also suggested an appropriate Single Cylinder Wing plus needed accessories.

All this on a Sunday afternoon/evening. I'm looking forward to placing my order with him very soon.

Kudos to Tobin from DSS for his continued excellence of service to the Diving industry !!!

Cheers,
Bruce

 

[bwade]

can't wait for this gear

 

[ScubaSam]

Tobin was great when I had questions about a single rigs. He spent an hour on the phone with me to make sure I was getting the right rig for the environment, tanks and exposure suit I would be diving. I did not expect to get a ballast lesson when I called to ask which wing would work best for my diving needs.

Tobin's customer service rocks in my book!!

 

[bwade]

Tobin's customer service rocks in my book!!

Truly, His reply so fast and on a Sunday evening just blew me away. I haven't yet placed the order (that has to coincide with a trip to the U.S. side of the Border) BUT, I think I'll be a customer for life from this experience so far.



Cheers,
B

 

[The Chairman]

The only thing better than Tobin's customer support is the quality of his gear.

 

[drbill]

The only thing better than Tobin's customer support is the quality of his gear.

I second that. Tobin showed me one of his early DSS backplates and I was thoroughly impressed... even more so since I had recently seen an older Halcyon (before they began deburring them). His innovation and support to those of us into diving is spectacular.

 

[bwade]

His innovation and support to those of us into diving is spectacular.

As a direct result of many hours of reading various forum threads about backplate/wing systems I drew the same conclusion expressed above. I should have a full DSS Rig within about 2 or 3 weeks and am looking forward to this high quality system. :dance3:

 

[bwade]

I'm happy to say, my DSS order goes in today! :dance3:



Cheers
Bruce