FishOutUvH2O
Contributor
The issue that leaves a bad taste in my mouth about this isn't the shipping. I believe the owner should have to pay for shipping. Until the service center receives the equipment they don't know whether it's a legitimate warranty claim or the malfunction was caused by operator head space and timing. Fair enough. What bothers me is that this cuts both ways and the warranty (the one listed in the manual that comes with the Sol) seems to indicate that it doesn't matter where you bought it, as long as the dealer was an authorized one, you could send it to the nearest dealer or service center for repair. My wife and I often travel and one of the selling points for Scubapro is that they have service centers (places capable of repairing most equipment, including PDC's) worldwide. So if a malfunction does occur the possibility of having it repaired and being able to use it again in a relatively short period of time is there. What this thread has brought up is that may not be the case. And not because there isn't a nearby service center that can fix it, but because we bought it in the U.S. and that's not the country we're currently in. I've seen the warranty for the Sol's that come from Europe and they're the same as the U.S. The only difference may come in the form of additional rights you might have according to local laws where you live or bought it. So basically I could be right down the street from a place that can fix the Sol, but I would still have to send it back to the U.S. I would even be willing to pay any extra shipping costs back to the U.S. if they weren't able to repair it in the time I would be in that local. That's my issue.
