Guaranty repairs are slow

[Diver0001]

I recently bought a Mares XR suit. It fits and it feels fantastic.

However, the vent on the arm is broken/malfunctioning. It let several liters of water into the suit even when the valve was completely screwed shut. I was soaking wet throughout my torso and right down to my balls from a 20 minute dive.

I sent it back for repairs but Mares is dragging its feet. It's been several weeks now and Mares has made no effort whatsoever to evaluate OR fix the problem!

This is a €1600 drysuit. I expect better guaranty service than this!

Explain this unnecessary and highly inappropriate delay please!

R..

 

[zoranb]

As dumb as it sounds, but if you haven't gotten a response from the usual channels, I'd recommend just posting something on their FB page. That should speed things up.
MARES - just add water

 

[Diver0001]

Phoned them. This is irritating as hell. That God it didn't happen in the middle of the season. I'm irritated enough by this as it is.

R..