I hate to moan but............

[Scubapauly]

Hi all,

After reading comments from people here about the digital lens dock I was kinda regretting buying the Inon dock for my wide angle lens. Never mind I thought maybe I can get the best of both worlds, Inon dock and the GB Undersea cable ties and steel cable from their DLD kit. I've sent them 2 or 3 emails now asking if its possible to buy the cables/ties from them and have had no answer at all. Are they normally like this to do business with or do I seem to be emailing them everytime they have a bad day? I can understand their point of view that I'm not buying a complete DLD from them but hey, even an email saying no sorry would be better than being ignored.
Guess I got used to lots of help and advice when I dealt with Yuzo.
If anyone else knows if and where I can get these bits from I'd appreciate it.

Sorry to moan, just my 2 cents worth.

 

[rad21]

Scubapauly,

GB Undersea is usually very helpful. Please realize that Gregg Bunch who owns GB Undersea is a diver and UW photographer also. He may be on a trip and was not able to access his email. I'm sure he will reply back.

 

[justleesa]

Hey Pauly! I remember Gilligan saying that you can get a lot of the parts from a tackle shop...let me look for the link....Here you go:
http://www.scubaboard.com/showpost.php?p=573105&postcount=2

 

[Scubapauly]

A big thanks to you Justleesa and to gilligan for the other post. I'll take a look into that, just got to find where I can get the cable ties with the loop. Hmmmmm

 

[justleesa]

If all fails you could add a small ring before you close the ziptie...just a thought

 

[Dee]

Pauly,

I'm sure there an explanation, Greg is usually most excellent in his customer service. I've sent him an email and directed him to your problem.

 

[gbundersea]

Scubapauly,

I am truly sorry your messages have not gotten through. I check email constantly, all day (and often well into the night) and reply very promptly. I definitely would have gotten back with you ASAP had I received your email(s).

I went through my complete inbox (over 13000 messages!) and cannot find any emails from anyone requesting just the safety cables and hardware for a Digital Lens Dock.

The only thing I can think of is that my spam filter is intercepting your messages, but I even review those first, then delete them manually. I think the cyberspace gods must have swallowed your emails completely! I was having server woes not too long ago, so it's possible your messages got clobbered while that was happening.

I'll send you a PM and get you what you need immediately.

Most sincerely yours,

 

[Dee]

Wow, Greg....6 minutes response time, including the time it took me to send the email.

 

[Scubapauly]

Wow thanks for the quick messages. I had a similar problem with my spam filter, so I can relate to that problem. I'll drop you a quick message and let you know what I was after.

 

[Scubapauly]

Oh and thanks Dee for passing on the message