My wife had a new Ikelite substrobe DS51 to try in Bonaire this last June. We tried it out in the pool, and it was working fine. When we took it on the first dive in Bonaire, June 21, it took photos, but there was a problem. When we took it to change batteries, the compartment was full of water. We took it to John Wall at the Buddy Dive dogital photo center to evaluate. He advised us not to purchase another. He said that Ikelite had great service, let them take a look at it. We rented one for the rest of our trip. We waited until we returned home to try for a repair, after a month with the family in Washington state. I called the customer service number, they said to send it in with a letter and they would check it out. We did send it in, a week or so later, I called to check on its condition. They said they had received it, and would contact me when they had evaluated it. A week later there was a box on our door. No charge, no postage fee, the strobe repaired with a new battery door. We are totally impressed. They really have "customer service". What a nice group to deal with, no hassles, just service. They make for repeat customers.
John Strang
John Strang
