CarcharodonCarcharias
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Do customer support service ppl from Hollis and Oceanic still check and respond to this forum group or no?
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Due to time difference, I reckon there won't be anyone manning the phone at 3am .If you haven't called them, I don't know why you would come to scubaboard first.
They have been very responsive to me via email. There is a contact form on the websiteDue to time difference, I reckon there won't be anyone manning the phone at 3am .
I just figured I will check the board to see how's their response on the forum lately from others from my time zone that might have had the experience with the CS.
You've complained about Oceanic service on several threads now. Personally, I've had good service. I would advise you to vote with your wallet and switch to a brand you think may have better service. Of course, you are a young guy and probably think you are the center of the universe and that all service requests revolve around you.Lately ive been having issues trying to get a timeline about when my OCi will arrive... I was told it was on backorder and after about a month (beginning of july) I called them to get an expected timeline and was told there was a shipment that was going out the end of the week. End of week I had no updates on its delivery status and I was told the shipment didn't exist as they had no record of it and that the next shipment was supposed to arrive and be sent out by the 14th. I called today (11th) to see if that shipment had been processed or confirmed and was told that they had no record of a shipment until the 28th of July. I asked the rep why and they gave me the excuse that the distributor hadn't sent any yet. I asked them to call the distributor and magically, not 10 minutes later, I got a call back (because I requested a call after they spoke to the distributor) and it magically was found on a truck making its way to oceanic/huish for inspection before being sent out...and this all happened after I had called multiple times, been hung up on, received conflicting information...I'm not sure whats happening with Oceanic/Huish but I know that their customer service through huish after this merger is atrocious. If the OCi hasn't been received or located by the end of the week I planning on calling Oceanic/Huish again to try and find out why no one can give me accurate information. I'm hoping that their reps do read these posts as I am very disappointed with how this situation has been handled.
You've complained about Oceanic service on several threads now. Personally, I've had good service. I would advise you to vote with your wallet and switch to a brand you think may have better service. Of course, you are a young guy and probably think you are the center of the universe and that all service requests revolve around you.