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I've had angry clients before because I refused to train them. I'll give you two examples.
R..
I just question the dads judgement and intelligence, in that he would share his plans with anyone in this PC world we have now, it shows he is a bit out of touch with reality.
Bob
Guy walks in a dive shop, wants to share his love of the water with his grandkids, as so many of us did when we "learned" to dive. Dive shop employee (following the rules of the shop, agency, and insurance company) tells gramps that he will kill his kids, and they won't sell him a reg, won't fix his old one, and won't rent him a tank. BOOM!! Gramps walks out all PO'd and goes out and buys a $45,000 bass boat. We've lost a certified diver forever, and 3 potentials because of our modern attitude to scuba. . . .
What I find interesting is that neither of your clients were upset. It was the buddy/person paying for the course/the person who perceived that you were insulting their loved one. Not the person who needed the extra training, because I imagine that you showed them that they DID in fact, need the extra training.
Gramps might discover that not only is it no longer 1975 in the scuba universe, but that it's no longer 1975 in the power boating universe either. There are cops on the water who ticket drunk boaters now. Those darn deaths and resulting lawsuits and regulations sure have taken the fun out of scuba, boating, etc.
I don't think anyone implied that we should be scuba diving drunk.
Then asked to rent a tank so that he could try to get his non functioning regulator working again. At this point knowing his intentions, we refused. Kind of a gray area, since he was a certified diver, but with knowing what he wanted to do,... it was decided that we could not risk the liability.