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Oceanic OCS surface activation, service dept can't reproduce, what now?

Discussion in 'Oceanic' started by TheDMV, Jul 5, 2019.

  1. TheDMV

    TheDMV Angel Fish

    # of Dives: 1,000 - 2,499
    Location: Australia
    I have an Oceanic OCS. Was warm water, easy diving in the Philippines. After 3 days/ 9 dives (now 182 dives with this computer), I get up in the morning, and I find my computer is in dive mode.

    For some reason, after 13hrs 52 minutes, of being on dry land, it spontaneously switched to dive mode, claiming I was between 1.6 meters and 1.8 meters deep. From 5:58am until 3:58pm - 10 hours - it stayed locked in this mode. All while being on my bedside table. (Logs have been saved to my laptop)

    So, naturally, I stopped using it, emailed my shop & service centre (both in Australia). Two months later I return, and send my computer in under warranty. 3 weeks later I get it back, and... nothing. They swapped the battery and o-rings, and checked it... but couldn't find anything wrong or reproduce the event. So, they sent it back to me.

    Suffice to say, I am concerned. I don't feel I can trust this computer.

    So, what should I do now? Is there an Oceanic contact that I could escalate this to? Is this a problem that others are familiar with and resolved?

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