Oceanic pricing (Epitome of Customer Service)

[TXScubaBear]

I happened across this thread after the fact of purchasing a Veo 100Nx today, looks like I made a wise decision. I also recently acquired a new SWIV SPG console, Oceanic also. Looking forward to "field" testing it!!

 

[scuba spark]

I just came across this thread and just wanted to give another thumbs up to the oceanic/aeris guys. I purchased an aeris manta earlier this year. Took it diving a few weekends locally to try it out then went on vacation. While on vacation, the computer starting reseting when I surfaced. All my nitrogen loading was wiped out, but you could still access the dive logs, all date and time settings were reset as well. I contacted the shop I purchased the computer from, and by noon the next day they had received word from Aeris to return the computer immediately and that they would send out a new Manta to replace it.

No questions asked. When I first saw that the computer was being reset at the surface I started to get a really bad feeling about getting it fixed or replaced. The way that they handled the issue put a smile on my face. Oh, and I completed the rest of the dives on my trip using my trusty Atmos 2 that I brought along as a backup.