Fred R.
Contributor
Hi,
I purchased a DUI TLS350 custom suit at DEMA. As a dealer and active diver, DUI sold me the suit direct. It was supposed to be a custom suit, and they spent almost an hour taking my measurements.
When I got the suit, I have to question whose measurements they used, because the suit did not fit as well as my four other 'off the rack' suits from other companies.
What took me over the top today; I need to replace the zip seals, again.
DUI refused to take my order, telling me I now had to buy from an 'authorized dealer'. After spending a couple of hours on the phone trying to find a dealer with stock available, I called them back. This time, they gave me the name of a dealer who had it in stock.
I am very disappointed with DUI and their lack of customer service
I purchased a DUI TLS350 custom suit at DEMA. As a dealer and active diver, DUI sold me the suit direct. It was supposed to be a custom suit, and they spent almost an hour taking my measurements.
When I got the suit, I have to question whose measurements they used, because the suit did not fit as well as my four other 'off the rack' suits from other companies.
What took me over the top today; I need to replace the zip seals, again.
DUI refused to take my order, telling me I now had to buy from an 'authorized dealer'. After spending a couple of hours on the phone trying to find a dealer with stock available, I called them back. This time, they gave me the name of a dealer who had it in stock.
I am very disappointed with DUI and their lack of customer service