here is my experience on my recent purchase of a Perdix AI
15 june i bought a brand new peridix AI what i toughs to be the best computer on the market from a canadian company who i toughs was also has the best customer service.
So 17-18 jun i dive with it on on the second dive 85 feet the unit shut off
so i decide to end my dive at 40 feet the unit get back on. back home i email sheawater be inform i need to send unit back and pay for shipping.. fist flag for me this unit is brand new should not have to pay but i ship overnight 40$ you receive unit on 22 jun. told me 5 day turn around so i should have a computer soon…. 28 i email them to know what up.
Response from seawater « We found an issue with the LCD. We are in the process of repairing your unit.
We’ll get back to you with the tracking information once it ships out to you, should be today or tomorrow. Thanks.
Regards »
so i call right away not really want a repair unit and want a new unit they been good say yes we will ship you a new unit overnight.
30 june no unit so i send a email what going on?
response on only 4 juin i got « Hello Stephane,
I’m sorry to hear that your experience with Shearwater has not been satisfactory. We have replaced your unit with a brand new one due to it not operating as expected.
This is the tracking # with UPS: xxxxxxxx
I’ve just tracked it and it’s showing in transit. There was a note on Friday saying that there had been a delay due to operating conditions.
I have just called UPS to ask about your package’s whereabouts. UPS is asking if you have received the unit? Their system is showing that it is in transit but hasn’t been updated since Friday and they would like me to confirm with you before proceeding.
We want to ensure that you have a computer as soon as possible so will be working on making sure it gets to you.
Regards,
So we are 5 july UPS lost my replacement they are opening and investigation and now i have to wait,
Shearwater im NOT a happy diver here YOU should send me a unit NOW and deal with YOUR shipper why give me all those hassle?
15 june i bought a brand new peridix AI what i toughs to be the best computer on the market from a canadian company who i toughs was also has the best customer service.
So 17-18 jun i dive with it on on the second dive 85 feet the unit shut off
so i decide to end my dive at 40 feet the unit get back on. back home i email sheawater be inform i need to send unit back and pay for shipping.. fist flag for me this unit is brand new should not have to pay but i ship overnight 40$ you receive unit on 22 jun. told me 5 day turn around so i should have a computer soon…. 28 i email them to know what up.
Response from seawater « We found an issue with the LCD. We are in the process of repairing your unit.
We’ll get back to you with the tracking information once it ships out to you, should be today or tomorrow. Thanks.
Regards »
so i call right away not really want a repair unit and want a new unit they been good say yes we will ship you a new unit overnight.
30 june no unit so i send a email what going on?
response on only 4 juin i got « Hello Stephane,
I’m sorry to hear that your experience with Shearwater has not been satisfactory. We have replaced your unit with a brand new one due to it not operating as expected.
This is the tracking # with UPS: xxxxxxxx
I’ve just tracked it and it’s showing in transit. There was a note on Friday saying that there had been a delay due to operating conditions.
I have just called UPS to ask about your package’s whereabouts. UPS is asking if you have received the unit? Their system is showing that it is in transit but hasn’t been updated since Friday and they would like me to confirm with you before proceeding.
We want to ensure that you have a computer as soon as possible so will be working on making sure it gets to you.
Regards,
So we are 5 july UPS lost my replacement they are opening and investigation and now i have to wait,
Shearwater im NOT a happy diver here YOU should send me a unit NOW and deal with YOUR shipper why give me all those hassle?