Shout out to BARE customer service

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ScubaSteve858

Contributor
Messages
190
Reaction score
60
Location
San Diego
# of dives
50 - 99
I have been meaning to give the people at BARE/Huish outdoors big props for taking great care of me. I have read a few reviews on here that make it sound as though BARE is an inferior product and likewise has poor service. That is all a bunch of crap!!! I purchase my Bare Trilam Techdry back in October of 2016. Everything about this suit is quality. It fits me like a custom suit despite the fact that it's just an XL that I had the legs extended an 1" from the factory. I am 6'3" 200lbs. The material is like nothing I have seen on the boats here in socal. DUI suits either look like kite material or they look overly heavy duty, USIA suits are extremely heavy duty but again look a little overkill, and the BARE is stylish, flexible, strong, quick drying, and lightweight. However, I did have a defective Zipper (very tiny leak from docking port, YKK said it was the teeth after looking at a pic). I tried several times to clean and use different lube to no avail. I was in constant contact with BARE between dives and they were always friendly professional and willing to send me a return label for repair without question. I wanted to make sure to not waste their time so I tried various tips given to me from the guys in the US as well as their drysuit tech Sandy up in Canada (who even gave me his personal number). I eventually made the call for the return label and it was in my email before the call was over. I heard it was going to take a long time from reviews on here especially because a zipper is a "bigger" job. I had my suit back in no more than 2 weeks and it is dry as can be!! I was blown away by my experience and look forward to diving this suit for many years. THANK YOU BARE!!!
 

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My wife had a wetsuit that had a zipper tab come off. There was now way to fix that so they sent a replacement wetsuit without a problem.
 
https://www.shearwater.com/products/swift/

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