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- Location
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- # of dives
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MaadJurgquer,
Yes, and for a really good reason. Shearwater sets the standard for customer service. MemersonC would either have his computer back or a loaner. Shearwater respects their customers.
Combined with the lowest failure numbers in the business, it is no wonder there are so many fanbois on SB.
cheers,
markm
FTR, I have a Shearwater....what I don't have is a shirt that says "Shearwater is the answer....I forgot the question".
Technically it was the second response, not the third. The original post isn't a response and doesn't count.Wow....took only til the third response!
I don't know where the OP's unit was sent, but Suunto does operate one service center of their own in Utah, near but not next to Huish. I think it also handles all of their business for non-dive channels, such as sport watches.
Come on, by your admission they cheated and sent you a new one. Not fair.It arrived back at my door today... Wednesday. So basically, they fixed it and shipped it Tuesday. At no charge.
Oh, one small detail I missed out...
Because mine is one of the original generation of Petrals, they didn't bother to fix mine. They just sent me a NEW Petral 2... the one with the compass. Brand New. In the original case. No charge.