Thumbs up to Mares Service

[the gooch]

Long story short, I had an issue with my V16/proton reg while on vacation and was unable to get it repaired while away. Upon returning I contacted Zak from the board and he assisted me ASAP and got me an RA number. 1 week turnaround and my regs are back and the issue was covered by Mares. Thumbs up to Mares' customer service and Zak.

 

[Doug B]

Agreed. I had a problem with my new regulator. The guy at the LDS basically told me to either cough up a bunch of money, or take a hike.

I quick email to Zak, and I got an RMA, and my reg was fixed in about a week or so. Problem resolved.

Too bad the LDS was such a pain.

 

[CODMAN]

Yes they are really great on service! Contrarily to some shops, THEY actually want you to be happy with your Mares gear! And will do all in their power to make you so.

Hats off to you guys for understanding what customer service is all about!