Unable to turn off Petrel 3 from menu

[LFMarm]

Hi all, recently my Petrel 3 (DiveCAN) is not showing anymore the “Turn off” option in the main menu when used on the surface. According to the manual it should only happens during a dive. The only way to switch it off is by removing the battery. I wonder if this is due to upgrading to the v97 firmware a few days ago. Has anybody experienced this?

 

[Capt Jim Wyatt]

Has this been resolved?

 

[Joneill]

Hi all, recently my Petrel 3 (DiveCAN) is not showing anymore the “Turn off” option in the main menu when used on the surface. According to the manual it should only happens during a dive. The only way to switch it off is by removing the battery. I wonder if this is due to upgrading to the v97 firmware a few days ago. Has anybody experienced this?

Contact Shearwater!

 

[LFMarm]

With Dive-Tronix right now

 

[LFMarm]

Wet contact got loose and the computer thought to be always underwater. Resolved by Divetronix in less than 1 week

 

[Capt Jim Wyatt]

Thanks for the update.

 

[LFMarm]

It's the first time I had to send in a computer for maintenance and repair and Divretronix has probably the best customer service I have experienced, ever. I asked them if it was safe to send it in only 2 weeks away from a dive trip, they put it in front of the queue and I had it back in my hands 6 days after shipping it out. In addition to repairing the wet contact, they replaced orings, battery cap, etc. Amazing to know they have your back.

 

[Capt Jim Wyatt]

I've always had great customer service from these guys and Dive-Rite.

 

[berndo]

It's the first time I had to send in a computer for maintenance and repair and Divretronix has probably the best customer service I have experienced, ever. I asked them if it was safe to send it in only 2 weeks away from a dive trip, they put it in front of the queue and I had it back in my hands 6 days after shipping it out. In addition to repairing the wet contact, they replaced orings, battery cap, etc. Amazing to know they have your back.

I really hope shearwater will offer that kind of service for EU customers too in the future.