ron_dodge
Contributor
Hello,
I bought an XS Scuba Wheeled traveler bag a while back. After our last dive trip the bag started to come apart at the seams. It's pretty evident that this was just a miss in XS Scuba's QA process during manufacturing. This isn't a huge deal as such defects are covered by the 2 year warranty.
Initially I called XS Scuba to see what my next step to having the bag repaired/replaced was. I was told to take the bag back to the dealer I purchased it from. I had the dealer call XS Scuba as well to ensure that was the correct course of action.
About a month ago the dealer mailed the bag back to XS Scuba. At this point we haven't received a repaired or replacement bag.
It's been almost a month, so my question is, how long does this usually take?
I bought an XS Scuba Wheeled traveler bag a while back. After our last dive trip the bag started to come apart at the seams. It's pretty evident that this was just a miss in XS Scuba's QA process during manufacturing. This isn't a huge deal as such defects are covered by the 2 year warranty.
Initially I called XS Scuba to see what my next step to having the bag repaired/replaced was. I was told to take the bag back to the dealer I purchased it from. I had the dealer call XS Scuba as well to ensure that was the correct course of action.
About a month ago the dealer mailed the bag back to XS Scuba. At this point we haven't received a repaired or replacement bag.
It's been almost a month, so my question is, how long does this usually take?