sarahlee
Registered
WOW - totally bummer experience with Dive Right In
They advertised they have a Hollis harness in and its a Medium. I expressly checked with them directly that this will fit my husband, and even give them his dimensions. They confirm absolutely YES it will !
I pay the money and they send me the WRONG wing, they sent a new HTS small. Ok - mistakes happen - I talk to someone there and they say they can sent me a medium, but it will be new and all have to pay the full new price, minus a 10% discount - hmm... smells like a bait and switch - but i say ok anyways, and instantly regret it. If i wanted to buy a new one, at new prices i would have just gone ahead and bought one.
Then the fun part, they take my money and don't bother sending the replacement :-( !!!
I call after 10 days and they say "oh it will ship today" WTF !! REALLY??!?!?
So, 20 days after I thought i was getting a used piece of equipment for $100 - I am out almost $300 and don't have anything from "DIVE RIGHT IN"
And they said they would send me a "return label" via email - they even CONFIRMED my email over the phone - - - - and guess what - - - - wait for it - - - - .............
NO RETURN LABEL SENT VIA EMAIL
WELL DONE DIVE RIGHT IN
They advertised they have a Hollis harness in and its a Medium. I expressly checked with them directly that this will fit my husband, and even give them his dimensions. They confirm absolutely YES it will !
I pay the money and they send me the WRONG wing, they sent a new HTS small. Ok - mistakes happen - I talk to someone there and they say they can sent me a medium, but it will be new and all have to pay the full new price, minus a 10% discount - hmm... smells like a bait and switch - but i say ok anyways, and instantly regret it. If i wanted to buy a new one, at new prices i would have just gone ahead and bought one.
Then the fun part, they take my money and don't bother sending the replacement :-( !!!
I call after 10 days and they say "oh it will ship today" WTF !! REALLY??!?!?
So, 20 days after I thought i was getting a used piece of equipment for $100 - I am out almost $300 and don't have anything from "DIVE RIGHT IN"
And they said they would send me a "return label" via email - they even CONFIRMED my email over the phone - - - - and guess what - - - - wait for it - - - - .............
NO RETURN LABEL SENT VIA EMAIL
WELL DONE DIVE RIGHT IN