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OK I prepaid for a day boat to Catalina through a dive shop about a month ago, not mine or one I've ever been to, just a shop who had the boat booked that day. Tuesday night, I began to have some discomfort in one of my ears, I've self diagnosed this as Swimmer's Ear, but go to the Doc tomorrow to find out for sure.
I waited a day to see how it felt, I've never in my life had an ear problem of any sort, so this all new to me. This morning is was apparent it wasn't getting better and I should see a Doc to get some meds, etc and I shouldn't dive.
I called the Dive shop first thing this morning, when they opened, and informed them that due to medical reasons with my ear, I had to cancel [48 hours notice]. At first they said they had alot of cancellations and had already paid for the boat so I wasn't entitled to a refund, after I voiced my displeasure about it, they refunded me 50%.
When I called and booked the spots, I did ask about the cancellation policy and he said they'd LIKE a week so they could fill the spots.
I understand they paid for the boat, but this is a medical reason, and not like I got a better offer or something, I have no choice, unless I want to be in pain, unsafe and have a miserable time, believe me if I could dive, I'd do it, I still have to make the 12 hour round-trip drive regardless to pick up my kids at their grandparents. I gave the shop as much notice as I could.
So what is your experience with these types of situations? This was my first time booking through a shop, I know open boats which I usually go on are pretty flexible when it comes to cancellations as long as your not a NO SHOW. I'm obviously feeling a little bit screwed over the loss.
Garrett
I waited a day to see how it felt, I've never in my life had an ear problem of any sort, so this all new to me. This morning is was apparent it wasn't getting better and I should see a Doc to get some meds, etc and I shouldn't dive.
I called the Dive shop first thing this morning, when they opened, and informed them that due to medical reasons with my ear, I had to cancel [48 hours notice]. At first they said they had alot of cancellations and had already paid for the boat so I wasn't entitled to a refund, after I voiced my displeasure about it, they refunded me 50%.
When I called and booked the spots, I did ask about the cancellation policy and he said they'd LIKE a week so they could fill the spots.
I understand they paid for the boat, but this is a medical reason, and not like I got a better offer or something, I have no choice, unless I want to be in pain, unsafe and have a miserable time, believe me if I could dive, I'd do it, I still have to make the 12 hour round-trip drive regardless to pick up my kids at their grandparents. I gave the shop as much notice as I could.
So what is your experience with these types of situations? This was my first time booking through a shop, I know open boats which I usually go on are pretty flexible when it comes to cancellations as long as your not a NO SHOW. I'm obviously feeling a little bit screwed over the loss.
Garrett