I noticed that the backlight on my Atom 1.0 was not working. So I went to my LDS and asked for a quotation on repairing the backlight or upgrading to the Atom 2.0. I have a spare computer (Mares RGBM) that the backlight works on that I was planning on using for my AOW next week anyway. So having a backlight is not critical on that computer.
I bought the Atom used. If the serial number is any indication of manufacturing date the computer was made in 08/2005, so it would be under warranty if I was the original buyer. My LDS knew that I wasn't the oriinal owner and when the quote came back it was $160 to repair the backlight or $200 (includes shipping) to upgrade to the Atom 2.0. So at the time of quotation Oceanic knew I was not the original owner, otherwise it would have been a warranty repair.
"Great" I thought, I'll upgrade.
I get a phone call today, after Oceanic recieved the computer, and I am told that the upgrade to me is not $200, it's $375 because I'm not the original owner. Apparently it doesn't matter that they quoted $200 and I based my decision to send the comp in on that quotation. The "policy is $200 to original owners, $375 otherwise."
My POLICY is to not do business with companies that do not honor quotations. While I am fairly new to diving I do have all my gear. I will of course be upgrading, but not with Oceanic.
I vote with my wallet. Too bad as I was seriously looking at a new Oceanic regulator.
The Atom will go to E-bay after this season and guess what? No Oceanic computer will replace it either. No integrity, no business from me...
Buyer beware
:no
I bought the Atom used. If the serial number is any indication of manufacturing date the computer was made in 08/2005, so it would be under warranty if I was the original buyer. My LDS knew that I wasn't the oriinal owner and when the quote came back it was $160 to repair the backlight or $200 (includes shipping) to upgrade to the Atom 2.0. So at the time of quotation Oceanic knew I was not the original owner, otherwise it would have been a warranty repair.
"Great" I thought, I'll upgrade.
I get a phone call today, after Oceanic recieved the computer, and I am told that the upgrade to me is not $200, it's $375 because I'm not the original owner. Apparently it doesn't matter that they quoted $200 and I based my decision to send the comp in on that quotation. The "policy is $200 to original owners, $375 otherwise."
My POLICY is to not do business with companies that do not honor quotations. While I am fairly new to diving I do have all my gear. I will of course be upgrading, but not with Oceanic.
I vote with my wallet. Too bad as I was seriously looking at a new Oceanic regulator.
The Atom will go to E-bay after this season and guess what? No Oceanic computer will replace it either. No integrity, no business from me...
Buyer beware
:no