old gaffer
Contributor
My biggest frustration with traveling to Cozumel is the over all poor email communication with Dive Ops when trying to confirm reservations.
I have used several different Ops over the years and the best for good prompt communication have been Alison with Scuba with Alison, I mean she does everything but captain the boat and yet I have never waited more than 24 hours for an email response. Aldora was also excellent in this regard.
Now I am not going to name the Ops I have been having communication issues with by name because my intent is not to bash anyone. I am curious if others have had similar issues. One dive Op I have used several times have been excellent to dive with and I have recommended them to others but I have waited weeks for response to emails. Matter of fact my trip this Friday I inquired back in December and got a quick response that an email would be coming the next day, a month passed with no response so I sent another and the reply was that I would hear soon, so I started looking for another Op, never did hear back.
now the op I am using this time told me they had openings but their policy is not to confirm your reservation until 1 week prior to arrival, never heard that one before. So I email last Friday and again each day after with no response, finally heard back today and was told payment in cash ( pretty typical and was prepared for that) but what if I was a relatively new traveler to Cozumel and intended to pay by credit card and now you have to come up with the cash just days before you travel. I have relatives who are doing open water cert dives and will also be renting almost all gear and they have also not heard back and they will need a good pile of cash of course the could use ATMs though I have had issue with those as well!
Anyway just curious if others have had similar issues.
Gaffer
I have used several different Ops over the years and the best for good prompt communication have been Alison with Scuba with Alison, I mean she does everything but captain the boat and yet I have never waited more than 24 hours for an email response. Aldora was also excellent in this regard.
Now I am not going to name the Ops I have been having communication issues with by name because my intent is not to bash anyone. I am curious if others have had similar issues. One dive Op I have used several times have been excellent to dive with and I have recommended them to others but I have waited weeks for response to emails. Matter of fact my trip this Friday I inquired back in December and got a quick response that an email would be coming the next day, a month passed with no response so I sent another and the reply was that I would hear soon, so I started looking for another Op, never did hear back.
now the op I am using this time told me they had openings but their policy is not to confirm your reservation until 1 week prior to arrival, never heard that one before. So I email last Friday and again each day after with no response, finally heard back today and was told payment in cash ( pretty typical and was prepared for that) but what if I was a relatively new traveler to Cozumel and intended to pay by credit card and now you have to come up with the cash just days before you travel. I have relatives who are doing open water cert dives and will also be renting almost all gear and they have also not heard back and they will need a good pile of cash of course the could use ATMs though I have had issue with those as well!
Anyway just curious if others have had similar issues.
Gaffer