birdwrasse
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nice!
thanks, dive rite!
--c
thanks, dive rite!
--c
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........ So I email DRX and they tell me to either send it them or contact DR. Here goes the email process, no reply. So I contact DRX and they say send it on. So I get a email back from DRX that DR thinks that it was abuse. ,......
......I checked with our service manager and we just received your reflector from DRX. By the looks of it, it appears that it should be covered under warranty. Unfortunately, when we first received the reflector, we did not receive any information about how the reflector cracked or that it was a brand-new light. ......
in my old age im getting very jaded but once again it seems the only way to get a top level response & customer care (from all/any manufacturers) these days is by publically telling as many people as you can what went wrong and how disappointed you are by a firms actions
why didnt someone just pick up the phone and ask OP the purchase date or pass down the question/message thru distributors rather than just writting it off as abuse
im glad DR is taking care of OP but either way - i guess this proves once again if you wanna get action, post a thread
edit: oh, and my DR can light that i got for valentines day blew a bulb thingy and Tony at DR Australia took care of it in 2 days so snaps to DR Australia
Send a PM to Jordan. He works for Dive Rite. (of course he doesn't visit here much anymore either...)
From your explanation of how it broke off, doesn't seem like you abused it.
Sounds like Dive Rite should replace it. You don't expect a $1200 to $1300 light to have the reflector snap off on the 3rd dive.
If they don't fix it, then "spread the word".
There you go 480 volt!! Isnt Diverite the best??!! Next time you have an issue with your gear just send it directly to DiveRite![/QUOT
(my 1st thought).....or post it on a public forum where all can see & something HAS to be done.....form the transaction described, I'll not be buying DR stuff, again.....enough said......
480 volt:So I email DRX and they tell me to either send it them or contact DR. Here goes the email process, no reply. So I contact DRX and they say send it on.
There you go 480 volt!! Isnt Diverite the best??!! Next time you have an issue with your gear just send it directly to DiveRite![/QUOT
(my 1st thought).....or post it on a public forum where all can see & something HAS to be done.....form the transaction described, I'll not be buying DR stuff, again.....enough said......
Seems that it was clearly the dealer's bad service, not the manufacturer.
Still, Dive Rite (manufacturer) didn't seem to go the extra effort to see what the problem was until it got posted on this message board.