String... I think the issue is that other on this thread saw the major issue/s as being the customer service ethos and/or professionalism of the Divemaster.
Yes, the customer did "screw up".... in the same way that thousands of novice divers "screw up" every day at dive sites around the globe. We expect novice divers to get it wrong sometimes. But we don't expect the Divemaster to respond to those mistakes in the way that was described.
A novice divng customer screwed up a little...he went a little bit too deep.
A divemaster screwed up a lot... before, during and after the dive... as a role-model, as a dive pro, as a dive supervisor and as a customer service representative of his company.
Focusing on the OP's discretion is missing the major issue IMHO.
Well said as a true and caring professional would say it!!