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whysocold:
It says that Silent World failed to respond to the complaint. What kind of business doesn't respond to BBB complaints?


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I'm not familiar with the way BBB works, perhaps they tried reaching the previous owners? :idk:

Not saying the complaints are unfounded, just something to consider.

Plus many consider the BBB to be unreliable: http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843


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My experience with them as a customer also involved them not responding to me and not shipping products that I purchased.


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