Spearo
Contributor
I have been diving since the late 60s and Genesis equipment has been a part of my diving gear for as long as I can remember. Recently I had a problem with my computer so I wanted to send it back to Genesis so I contacted them. First, I like to know that someone at the other end knows something about the product you depend on to fix it just like I do with most of my other diving equipment when I send it back to the manufacture for repair. I just feel much better knowing that my equipment has been serviced by the company who builted it and not by the dive shop and their employees who are still having problems filling air tanks and knowing the diffrence from a regular air fill to a mix. Finally, I was told by Genesis that "I had to go trhu a dive shop" To get them involve again so they can get a pc. of the action so I am very dissapointed by this and for that reason I am staying away from Genesis products in the future.