Guess everyone has their own impressions. Well, I have been with RR twice. The 1st time was at their old location in Islamorada (the hotel they were at has been torn down for new condos) back in Feb 2004. Then again last 4th of July weekend at their new shop in Islamorada and also up to their Key Largo location.
Their Islamorada shop seems to deal more with more of the 'serious' diver in mind. Less divers down there each time I have been. More personal service. While the Key Largo site tends to be more 'cattle boat'.. I think it is where they do all their dives for students... so check 1st and make sure it isn't a 'student trip'. Again, just my humble opinion.
I had great dives at RR, staff was good ... and yes, I will go back to them again.