bug catcher
Registered
I received a Cressi Evo. mask and Rx lenses for X-mas. I also got the Cressi video on how to change the lenses. The video looked a lot easier than the procedure turned out to be. After swapping the lenses I noticed some hairline cracks around the nose piece of the snap ring. L.P. told me to go to Cressi for a new snap ring and Cressi told me to take it to the dealer I got it from. After several e mails, (13 in all), to Cressi and L.P. and one negative comment on L.P. facebook page I got results. Cressi told me to send them the mask and they replaced the snap ring and re installed the Rx lenses & returned the mask to me at no charge. L.P. gave me a $25.00 gifit certificate for my trouble. I know this was my fault and I am very glad I was able to get a positive resolution. Customer service is not a thing of the past and I will continue to purchase from these companies.
I would like to thank Robert Cooper from Cressi and the staff at L.P. (Aaron, Angela, Nick, & Rick.
I would like to thank Robert Cooper from Cressi and the staff at L.P. (Aaron, Angela, Nick, & Rick.